How-to

Submit a report

Submit a report

In case of any issue with the rendering, it is possible to send us a report directly from the MapTiler application.

The form can be found in Help -> Submit a report.

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To successfully solve your issue, we need to have as much information as possible. Therefore, you will be asked to fill in the steps which precede your problem, because it will help us to reproduce the issue on our machine. Please, add some meaningful title to your problem which describes the issue in few words. Furthermore, add your email so we can contact you and ask some more details or simply communicate with you the output.

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The other tab, “System”, is pre-filled with information about your system. This helps us to understand why the error appears because some issues are specific for some hardware or software combinations.

In “Input” tab, select the files you were using when the problem occurs. Only files which are used for the current project are selectable. Therefore, either send the report from your work-in-progress rendering process or start a new one with the same files and then send a report.

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In case you cannot send a report directly from the MapTiler, there is a web form. It looks similar to the one inside of the MapTiler and you are asked to fill in the same information.

Again, please, try to be as detailed as possible because every information helps us to identify the problem and quickly come up with a solution.

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